- Incorrect or incomplete 7-Eleven store address at checkout
- Package not collected within the 7-day retention period at the store
- Recipient information mismatch at pickup (phone number or name)
- Refused COD payment at collection
- Carrier or logistics handling failure
Important Notes
- Unclaimed packages held at 7-Eleven for more than seven days may be returned automatically.
- If you provided a non-Taiwanese phone number, contact us via WhatsApp for accurate pickup details.
- Reshipment or refunds, where applicable, follow our Refund & Returns policy.
